The Swift EMS app started with a mission: to make emergency services faster and more accessible. I helped shape an intuitive, user-focused experience that streamlines critical information and supports first responders in high-pressure situations, turning a vital idea into a tool that truly makes an impact.
Swift - Redefining Emergency Medical Services through User-Centered Design
Challenge:
In the realm of emergency medical services (EMS), the traditional model of ambulance dispatch often leads to unnecessary costs and delays for patients seeking urgent medical attention. Many individuals resort to calling ambulances for non-life-threatening situations, resulting in hefty bills and overcrowded emergency rooms. The challenge lies in reimagining this process to provide swift and cost-effective medical assistance while alleviating the burden on emergency resources.
Solution:
Introducing Swift, an innovative ride-share EMS app designed to revolutionize the way individuals access emergency medical assistance. Leveraging user experience (UX) methods, Swift aims to provide a seamless and efficient platform for users to request medical transportation tailored to their needs.
